Cookie Policy

As of August 23, 2018, Accutics ApS, (“Accutics”) and its subsidiaries, (collectively, the “Accutics Group” or “we” or “us” or “our”) have made this Cookie Policy.

1. Intro

This Cookie Policy (“Policy”) explains that we believe in being open and clear about how we use your information. In the spirit of transparency, this Policy provides detailed information about how and when we use cookies on our Site. For the purposes of this Policy, the term, “Site”, shall refer collectively to www.accutics.com as well as the other websites that the Accutics Group operates and that link to this Policy.

2. Does Accutics use Cookies?

Yes. The Accutics Group and our marketing partners, affiliates, and analytics or service providers use cookies and other technologies to ensure everyone who uses the Site has the best possible experience.

3. What is a Cookie?

A cookie is a small text file that is placed on your hard drive by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Some of the cookies will only be used if you use certain features or select certain preferences, and some cookies will always be used. You can find out more about each cookie by viewing our current cookie list below. We update this list quarterly, so there may be additional cookies that are not yet listed. Web beacons, tags and scripts may be used in the Site or in emails to help us to deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. We may receive reports based on the use of these technologies by our service/analytics providers on an individual and aggregated basis.

4. Why does Accutics use Cookies?

When you visit our Site, we may place a number of cookies in your browser. These are know as First Party Cookies and are required to enable to hold session information as you navigate from page to page within the website. For example, we use cookies on our Site to understand visitor and user preferences, improve their experience, and track and analyze usage, navigational and other statistical information. You can control the use of cookies at the individual browser level. If you elect not to activate the cookie or to later disable cookies, you may still visit our Site, but your ability to use some features or areas of the Site may be limited.

5. How to disable Cookies

You can generally activate or later de-activate the use of cookies through a functionality built into your web browser. To learn more about how to control cookie settings through your browser:

Click here to learn more about the “Private Browsing” setting and managing cookie settings in Firefox;
Click here to learn more about “Incognito” and managing cookie settings in Chrome;
Click here to learn more about “InPrivate” and managing cookie settings in Internet Explorer; or
Click here to learn more about “Private Browsing” and managing cookie settings in Safari.

If you want to learn more about cookies, or how to control, disable or delete them, please visit aboutcookies.org for detailed guidance. In addition, certain third party advertising networks, including Google, permit users to opt out of or customize preferences associated with your internet browsing. To learn more about this feature from Google, click here.

Many jurisdictions require or recommend that website operators inform users/visitors as to the nature of cookies they utilize and, in certain circumstances, obtain the consent of their users to the placement of certain cookies.

The Site include third-party social media features, such as the Facebook Like button, and third party widgets, such as the ‘Share This’ button or interactive mini-programs that run on the Site. These features may collect your IP address, which page you are visiting on the Site, and set a cookie to enable the feature to function properly. Your interaction with these features is governed by the privacy policy of the third party company providing it.

We may use any of the following categories of cookies on the Site as detailed below.

Each cookie falls within one of the four following categories:

1. Essential Cookies

Essential cookies (First Party Cookies) are sometimes called “strictly necessary” as without them we cannot provide many services that you need on the Site. For example, essential cookies help remember your preferences as you move around the Site.

2. Analytics Cookies

These cookies track information about visits to the Sites so that we can make improvements and report our performance. For example: analyze visitor and user behavior so as to provide more relevant content or suggest certain activities. They collect information about how visitors use the Sites, which site the user came from, the number of each user’s visits and how long a user stays on the Sites. We might also use analytics cookies to test new ads, pages, or features to see how users react to them.

3. Functionality or Preference Cookies

During your visit to the Sites, cookies are used to remember information you have entered or choices you make (such as your username, language or your region) on the Sites. They also store your preferences when personalizing the Sites to optimize your use of Accutics, for example, your preferred language. These preferences are remembered, through the use of the persistent cookies, and the next time you visit the Sites you will not have to set them again.

4. Targeting or Advertising Cookies

These Third Party Cookies are placed by third party advertising platforms or networks in order to, deliver ads and track ad performance, enable advertising networks to deliver ads that may be relevant to you based upon your activities (this is sometimes called “behavioral” “tracking” or “targeted” advertising) on the Sites. They may subsequently use information about your visit to target you with advertising that you may be interested in, on the Sites and other websites. For example, these cookies remember which browsers have visited the Sites.

List of Cookies used on the Sites:

Site Name(s)Cookie NameCookie PurposeCookie DurationCategory
All SitesGoogle AnalyticsThis web analytics cookie collects information about how visitors use the Sites, which website the user came from, the number of each user’s visits and how long a user stays on the Sites2 yearsAnalytics
www.bimeanalytics.comGoogle AnalyticsSession Google Analytics10 minutesAnalytics
www.bimeanalytics.comHeap AnalyticsEvent tracking to monitor behavior2 yearsAnalytics
www.bimeanalytics.comHeap AnalyticsSession Heap Analytics30 minAnalytics
www.bimeanalytics.comVimeoVimeo video player2 yearsFunctionality/Preference
www.bimeanalytics.comGoogleGoogle Account – SSO6 monthsFunctionality/Preference
www.bimeanalytics.comCapterraConversion tracking30 minTargeting/Advertising
www.bimeanalytics.comSite LanguageLanguage settings30 minFunctionality/Preference
www.bimeanalytics.compopupHideDetermines if a user has accepted or rejected the demo request popup that appears after a certain time on the websiteSessionFunctionality/Preference
www.zendesk.comMixpanelHigh level behavior tracking2 yearsFunctionality/Preference
www.zendesk.comGaugeVisitor authentication for commenting and user reviews2 yearsEssential
www.zendesk.comLivefyreVisitor authentication for commenting and user reviews2 yearsEssential
www.zendesk.comPardotMarketing automation software10 yearsTargeting/Advertising
www.zendesk.comTwitter AdvertisingAdvertising1.5 yearsEssential
www.zendesk.comClearbitStores information on user in order to not display so many formsSessionFunctionality/Preference
www.zendesk.comVarick MediaAdvertising pixel to track conversions90 daysTargeting/Advertising
www.zendesk.comLinkedInAdvertising vendor for remarketing1 yearTargeting/Advertising
www.zendesk.comMarin Software
Advertising Bidding PlatformTargeting/Advertising
www.zendesk.comFacebookAdvertising Vendor180 daysTargeting/Advertising
www.zendesk.comYahoo JapanAdvertising Vendor30 daysTargeting/Advertising
www.zendesk.comNaverAdvertising Vendor6 monthsTargeting/Advertising
www.zendesk.comhomeTypeDetermines visitor type and stores which web content to display to visitorSessionFunctionality/Preference
www.zendesk.com_zendesk_shared_sessionHolds session information for sharing across Accutics applications.SessionEssential
www.zendesk.com_zendesk_nps_sessionSessions for NPS.SessionFunctionality/Preference
www.zendesk.com_zendesk_sessionHold session information for root access applications.SessionEssential
www.zendesk.com_help_center_sessionSessions for Guide.SessionEssential
www.zendesk.com_voice_sessionSessions for Voice.SessionFunctionality/Preference
www.zendesk.com_carson_container_sessionSessions for Carson.SessionTargeting/Advertising
www.zendesk.com_zendesk_remember_mePreference for maintaining login sessions2 WeeksEssential
www.zendesk.comzendesk_settingsArbitrary, non-PII settings usually for preferences1 yearFunctionality/Preference
www.zendesk.com_zendesk_cookieArbitrary, non-PII settings usually for preferences20 yearsFunctionality/Preference
www.zendesk.comLiveIntentCapture conversions on a cookie level to help automize campaigns and capture cookie information for zendesk.com visitors.30 daysTargeting/Advertising
www.zendesk.comBidtellectCapture conversions on a cookie level to help automize campaigns and capture cookie information for zendesk.com visitors.30 daysTargeting/Advertising
www.zendesk.comAdRollCapture conversions on a cookie level to help automize campaigns and capture cookie information for zendesk.com visitors.30 daysTargeting/Advertising
www.zendesk.comQuantcastCapture conversions on a cookie level to help automize campaigns and capture cookie information for zendesk.com visitors.30 daysTargeting/Advertising
www.zendesk.comAdobeCapture conversions on a cookie level to help automize campaigns and capture cookie information for zendesk.com visitors.30 daysTargeting/Advertising
www.zendesk.com & www.zopim.comOptimizelyTracking for A/B testing10 yearsAnalytics
www.zendesk.com & www.zopim.comHeapEvent tracking to monitor behavior2 yearsAnalytics
www.zendesk.com & www.zopim.comCrazy EggAnalytics Tool that gives us heat maps and click data5 yearsAnalytics
www.zendesk.com & www.zopim.comEloquaMarketing automation software1 yearEssential
www.zendesk.com & www.zopim.comFacebook ConnectInteraction between services2 yearsEssential
www.zendesk.com & www.zopim.comDoubleclickRe-targeting, optimization, reporting and attribution of online adverts2 yearsTargeting/Advertising
www.zendesk.com & www.zopim.comAppNexusAdvertising Vendor for prospecting 2 yearsTargeting/Advertising
www.zendesk.com & www.zopim.comGoogle Adwords ConversionAdvertising pixel for prospecting and retargeting540 daysTargeting/Advertising
www.zendesk.com & www.zopim.comLiveRampTracking of anonymous user characteristics180 daysTargeting/Advertising
www.zendesk.com & www.zopim.comBingAdvertising vendor for search marketing2 yearsTargeting/Advertising
www.zendesk.com, www.zopim.com & www.bimeanalytics.comGoogle Tag ManagerTraffic and visitor behavior measurement2 yearsAnalytics
www.zopim.comWistiaVideo Streaming10 yearsEssential
www.zopim.comGoogle Adwords ConversionAdvertising pixel to track conversions540 daysTargeting/Advertising
www.zopim.comLiveRampTracking of anonymous user characteristics180 daysTargeting/Advertising
www.zopim.comGoogle Dynamic RemarketingAdvertising180 daysTargeting/Advertising
www.zopim.comFacebook BusinessUsed for creating custom audience on Facebook for advertising purpose2 yearsTargeting/Advertising
www.zopim.comFacebook ImpressionAdvertising2 yearsTargeting/Advertising
www.zopim.com & www.bimeanalytics.comCloudflareControl over cache of assets1 yearEssential

6. Cookies Subject to Change

The content of this Policy is for your general information and use only. These cookies are subject to change without notice. You acknowledge that this information may contain inaccuracies or errors and is subject to change and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

7. Cookies Used in Our Services

In addition to using cookies on our Sites as described above, we also use cookies and other tracking technologies in connection with your access to and use of the products and services which we market for subscription on our Sites (our “Services”). How and why we use cookies and other tracking technologies in our Services is further explained in our subscription agreement.

8. Updating This Policy

If there are any material changes to this Policy, you will be notified by the posting of a prominent notice on our Sites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on the Policy. Your continued use of the Sites constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of and access to the Sites.

Last updated 23 August 2018